Data Center Services

  A revealing look into life within a Network Operations Center   Network operations centers, commonly known as NOCs, are increasing in number, largely due to the growth of the service provider sector. Application Service Providers (ASP) - companies that provide paid applications on the Internet - and Network Service Providers (NSP) - companies that offer paid network management services - are the two main groups that create NOC Network faster than they can't find IT professionals. Make them work.   For good reason, the NOC is often seen as the heart of ASP and NSP, as well as ISPs and telecommunications companies. However, few people know what's really going on inside a NOC, not to mention the type of IT professionals who are facing the challenge of working in one. In this article, we will take a look inside a network operations center and see what types of NOC workstations they offer.   An overview of NOC operations   For the benefit of those unfamiliar with the daily functi

  For many companies, the IT support service acts as the facade or front for the IT organization. Manages employee problems and service requests, managing most, if not all, of the communications between end-users and the IT organization. The helpdesk is a key player in providing IT services to the company and has a number of responsibilities that must be taken to succeed.   In this blog post, I explain three of the main IT Help Desk Services responsibilities and offer suggestions on how to best meet them.   Deliver Great Customer Service   First of all, at the moment employees are experiencing a superior customer experience in their personal life (and they carry the same expectations in the workplace), the number one responsibility for any IT Help Desk Services should be to meet the needs of end-users while providing excellent customer service.   That being said, it is easy for IT organizations to overcome this obstacle because they are overly focused within, the help desk policies a

  You weighed pros and cons, Small Office Network Setup Cost and Benefits. You can now outsource your NOC services. If you are looking for an outsourced NOC partner, look for a partner that offers a variety of custom options. Your needs are unique and your business faces its own challenges.   Below is a list of criteria from our free ebook "Choosing a NOC Partner": Everything you should consider when outsourcing your monitoring services. To meet your requirements, your NOC service provider must prove:   The ability to monitor your complex network environment This feature includes not only the Network Setup but also the latest virtual, distributed, cloud-based environments and all intermediate hybrids. Older devices and current operations must also be supported because they are still dependent on them - and they work.   The ability to perform synthetic transactions Synthetic transactions test the availability and functionality of your system. These transaction functions are

    Network architecture is now seen as the hub of digital transformation. Implementing the SD-WAN architecture can lead to cost savings, performance benefits, and easy administration.   Most companies are experiencing massive changes in the technology and processes they use.   This is because most companies have traditionally used manual and analog processes. Technologies such as cloud and edge computing, mobility, artificial intelligence and devices that are capable of the Internet of Things have disrupted these long-standing processes.   The digital transformation captures the massive changes that companies are experiencing in the digitization and automation of processes. Digital transformation integrates technology to solve traditional business problems with automation, digitized processes, and artificial intelligence. Digital transformation can optimize the way companies work, while creating competitive advantage and business differentiation.   According to Gartner Research, one o

  Network operations refer to activities carried out by internal network personnel or third parties on which companies and service providers rely on to monitor, manage and respond to alerts on the availability and performance of their network. Staff with primary responsibility for network operations are often referred to as network operations analysts or network operations engineers.   A Network Operations Center, often referred to as a NOC (pronounced "knock"), is typically a centralized location where network operations staff provide 24/7 surveillance, monitoring, and management, 7 days a week, 365 days a week. day, 365 days a year This infrastructure environment can be located on the site and / or with a cloud provider.   Some key activities in the functioning of the network are:   Network monitoring Accident response Communication management (e-mail, voice and video) Performance, quality and optimization reports Software/firmware installation, troubleshooting, and updatin

  Deliver Great Outcomes  First of all, at the moment employees are experiencing a superior customer experience in their personal life (and they carry the same expectations in the workplace), the number one responsibility for any IT Help Desk Support should be to meet the needs of end-users while providing excellent customer service.   That being said, it is easy for IT organizations to overcome this obstacle because they are overly focused within, the help desk policies and processes (and the way in which they are implemented) serve the first customer technical teams.   We hope, however, that your help desk exists to serve the end-users of your organization and the roles they play. It is, therefore, their needs that you place in front of those of others. This should include providing your customers with the information they need, effectively solving their tickets, communicating with them about problems and changes affecting the company and generally being easily accessible when they