Data Center Services

  Should you manage your network operations or outsource them to third parties? It all depends on your organization's current infrastructure and its unique needs. For most companies, a managed IT department will be able to provide a higher level of service and support while saving significant sums of money to an organization. That's how.   Respond to incidents faster with 24/7 support   The NOC Monitoring Services will be able to monitor the network 24 hours a day, 7 days a week, so that incidents are resolved and resolved immediately. Today companies simply cannot afford outages - and a network that breaks out overnight could potentially mean fires that need to be put out the next morning. A managed NOC service will work continuously to ensure that your network is always available.   Mitigate advanced security threats   Security threats are constantly increasing. From DDoS attacks to intrusion attempts, an NOC as Service has both the experience and the technology to detect a

    Whether you need exclusive broadband Internet access, peer-to-peer connectivity, or an anywhere, multi-site network, Consolidated Communications has a managed router service to meet your needs. Our managed router services provide businesses, government offices, and educational institutions with highly available and reliable data network solutions with 24-hour proactive monitoring, trouble tickets, and responsive customer support.   Choose the managed router service that best suits your needs:   Dedicated Ethernet Managed Internet Access (E-DIA) - Designed for organizations that require a highly secure and dedicated connection between their local area network (LAN) and the public Internet.   Managed Ethernet Line (E-Line) - Provides dedicated point-to-point connectivity over the consolidated network rather than the public Internet to improve quality and security. There are two types of E-Line solutions.   Private Ethernet Line (EPL) - Provides point-to-point connectivity for ea

  Managed WiFi is an externalized wireless network that allows residents, guests or customers to connect to the Internet through multiple access points throughout the building, ensuring access throughout the property. Es una tecnología basada en la nube, lo que significa que los proveedores de Internet administran, controlan y solucionan problemas de WiFi de una empresa o propiedad de forma remota, eliminando la necesidad de un departamento de TI en el sitio para administrar la red WiFi de a building. What is unmanaged WiFi? Unmanaged WiFi networks depend on businesses or individuals to set up their own WiFi networks through a single access point (or multiple professional access points). These networks typically have low bandwidth speeds and can only handle a few devices connected to them at a time. It also relies on on-site IT departments to manage, map, troubleshoot, repair, monitor, and secure a network. Security issues with managed WiFi providers For many businesses, the idea of ​​

  Small businesses increasingly rely on information technology (IT) to catapult productivity, improve efficiency and offer them a competitive advantage. But in the event of computer problems, small businesses suffer. In fact, most small businesses cannot afford to have a computer scientist on their payroll, and hiring a computer can take hours or even days. This is bad news.   The good news is that it is becoming increasingly convenient for small businesses to outsource their IT help and level the playing field with big business owners. We will explain the essential differences between the Outsourced Help Desk and the maintenance of an IT guru in the staff and we will let you know the advantages of each option.   Advantages of Outsourcing Your IT Help Desk    One of the main advantages of IT help desk outsourcing is the potential for saving money. IT helpdesk outsourcing saves money on payroll because you won't have to pay the salary or benefits of a computer scientist. Also, if e

Key Takeaways Application architectures have evolved to separate the frontend from the backend and further divide the backend into separate microservices. Modern distributed application architectures have created the need for API gateways and have helped popularize API management and service mesh technologies. Microservices provide the freedom to use the most appropriate type of database based on the needs of the service. Such a polyglot persistence layer raises the need for capabilities similar to API Gateway Services , but for the data layer. Data gateways act like API gateways but focus on the appearance of the data. A data gateway provides capabilities for abstraction, security, scaling, federation, and contract-based development. There are many types of data gateways, from traditional data virtualization technologies and lightweight GraphQL translators, to cloud-hosted services, connection pools, and open source alternatives. There is a lot of buzz around 12-factor apps, microserv

  In this article we are going to learn about How to run a help desk from IT Helpdesk Manager   Good management of your IT helpdesk involves creating a high level of cohesion between your internal processes and the expectations of your external customers. Keeping everyone happy and managing their helpdesk well is a difficult task. To do this, you need the right tools, as well as well-documented and communicated processes, that give your staff and customers the right levels of expectations.   We asked several successful IT help desk managers for their best tips on how to manage their support activity wisely: keeping customers satisfied and their technicians accountable.   What the IT Manager Said:   You should have a clear understanding of all the metrics on your IT help desk, such as response time, first call resolution, and recovery time after service interruptions, and how to improve them to help with the bottom line. .   These expectations come largely from the past experiences of

  Global Operations Center presents a new global approach to network monitoring and customer support. It is a single point of contact for our customers, combining all the advantages of a NOC Services and a single body service desk that works well. Global Operations Center is a physical place, a secure room, where administrators can monitor the client's network, all devices connected to it, various IT infrastructure elements, operating systems and application platforms. Our experienced engineers supervise, monitor and maintain the network and other elements of each customer's IT environment and solve any problems that may arise. A single point of contact makes problem reporting easier and more effective than ever. Your employees do not have the search for the correct number for a support service, but they have a direct path to report any IT related issues, get information or even ask the simplest questions. Nor do they have to check different systems to keep track of ticket sta

  For many companies, the IT support service acts as the facade or front for the IT organization. Manages employee problems and service requests, managing most, if not all, of the communications between end-users and the IT organization. The helpdesk is a key player in providing IT services to the company and has a number of responsibilities that must be taken to succeed.   In this blog post, I explain three of the main IT Help Desk Services responsibilities and offer suggestions on how to best meet them.   Deliver Great Customer Service   First of all, at the moment employees are experiencing a superior customer experience in their personal life (and they carry the same expectations in the workplace), the number one responsibility for any IT Help Desk Services should be to meet the needs of end-users while providing excellent customer service.   That being said, it is easy for IT organizations to overcome this obstacle because they are overly focused within, the help desk policies a